Thank you for
caring about what’s
in your ice cream.

Here we have answered some of the questions we are frequently asked. We hope you will find what you are looking for. If not, message us via our feedback box!

3 FRIENDS

WHO ARE WE?
Heikki, Ilkka and Sauli are the founding friends of our company and actual, real-life friends too. On top of that, we now have several dozen friends in Finland and another dozen in Sweden.
WHERE IS 3 FRIENDS ICE CREAM MADE?
We make our ice cream in our own ice cream factory in Kivikko, located in eastern Helsinki.
PRINCIPLES OF ICE CREAM MAKING
Our ice cream is made from genuine natural ingredients without artificial flavours, colourings or additives. Food essences are also not our thing, and nor do we add extra air into our ice cream or put anything else in the tub that does not belong there. All of our work is based on friendships – our aim is to feel proud of our products and offer our friends the best ice cream that we can possibly make.
WHERE CAN I FIND YOUR ICE CREAM?
Our ice cream is sold by supermarkets of all sizes around Finland, including the S-kaupat and Kesko chains, as well as hundreds of R-kioskis. You can check the availability at www.s-kaupat.fi or www.k-ruoka.fi (websites in Finnish), to name a few options. In addition to shops, our ice cream is sold at many cafés, restaurants, hotels and fuel stations, and you can order home deliveries through Wolt, Foodora and Oda. Please note that we do not currently sell ice cream directly to consumers, only through shops and wholesalers.
3 VÄNNER IN SWEDEN
Our ice cream is sold under the name 3 Vänner around Sweden in the ICA, COOP and Hemköp chain shops, at 7-Eleven kiosks and in Convini vending machines. In Sweden, you can also order our ice cream through the MatHem and Foodora home delivery services.
THE FRIENDS’ BUSINESS CULTURE
When asked about our workwear, Heikki once said that ‘you can come as you are, as long as you’re not naked.’ This pretty much sums it up. Our team consists of a wide range of individuals, and all are welcome here. Many of us have been friends or workmates for years now, and having a great team makes any job more palatable. We are very serious about ice cream, but very chilled when it comes to work.

ICE CREAM

DOMESTIC INGREDIENTS
We aim to use domestic ingredients, whenever possible. Our traditional dairy ice creams are made from domestic ingredients only, including the milk, cream, eggs and sugar. However, we always put the flavour first, but will swap for domestically produced chocolate, coffee and coconut as soon as they become available.
FINNISH BERRIES
All the berries we use are from Finland, which is pretty rare when it comes to ice cream. We think it would be a shame to disregard our own forests. After all, we have access to all these lovely clean berries that grow under the northern sun.
WHAT DOES ‘NO EXCESS AIR’ MEAN?
Our ice cream does not have any extra air in it, and instead our tubs are full of real, natural ingredients. That is why our ice cream weighs a lot and melts more slowly. A half-litre package contains 400 grams of ice cream. It pays to check how much ice cream a tub really has.
ALL OF OUR FLAVOURS ARE GLUTEN-FREE
All of our ice cream flavours are gluten-free, albeit not naturally. We use pure, i.e. gluten-free, oats in our cookie sauce. Our glucose syrup comes from Suomen Sokeri, which makes it from wheat and maize, but the producer does not specify which batch is made with which raw ingredient. However, at least 99.998% of the gluten is removed during the production process, making the syrup and, subsequently, all of our products gluten-free, even though they are not naturally so. We select our ingredients carefully and use as many domestic products as possible. Unfortunately though, wheat-free glucose syrup is not available in Finland.
MOSTLY LACTOSE-FREE TOO
Our selection includes both lactose-free and low-lactose products. Additionally, we have vegan flavours that contain no milk, cream or other animal-derived ingredients. You can recognise the lactose-free ones by the blue markings on the packaging, and the vegan ones by the green.
NO ARTIFICIAL SWEETENERS
Aspartame, sucralose, acesulfame-K or other artificial sweeteners are not for us, because we only use natural ingredients.

Ingredients

CERTIFIED COCOA AND COFFEE
We make our own chocolate at our ice cream factory. The cocoa that we use in our chocolate has been certified by the NGO Rainforest Alliance. The Paulig coffee used in our Iced Coffee ice cream sticks and Light & Dark Coffee ice cream tubs is also Rainforest Alliance certified. The Rainforest Alliance gets paid for every kilo used, and in turn the NGO supports the farmers who are part of the system. The organisation’s aim is to make sustainable business operations the new normal. The Rainforest Alliance is a certification system for tea, coffee, cocoa and hazelnuts, and, among other things, its focal points include forests, climate change and human rights.
REAL MADAGASCAN VANILLA
The vanilla that we use comes from Betavilona in Madagascar. We buy it straight from the family Ranja’s organic farms, which have an Organic EcoCert certificate.
WHAT IS CAROB BEAN GUM USED FOR?
Carob bean gum is extracted from the seeds of the carob tree. This fully natural ingredient helps ice cream stay cold for longer. Carob trees grow in Mediterranean countries, such as Greece and Croatia.
DOES THE ICE CREAM CONTAIN GLUCOSE SYRUP?
Yes, it does. We use glucose syrup, because sugar is one of the main ingredients of ice cream, and it affects the consistency as well as the taste. When used in a suitable ratio to normal sugar, glucose syrup creates a silky smooth consistency and stops the ice cream from melting too quickly. Glucose syrup is as sweet as normal sugar, but 50% more expensive. In other words, we do not use it for the price but for the consistency it gives. Our glucose syrup comes from Suomen Sokeri, and it is made from wheat and maize through a process that is very similar to how normal sugar is made from sugar beet. Glucose syrup is also produced organically and, for example, one third of honey is naturally made up of glucose. However, many consumers confuse glucose syrup with glucose-fructose syrup, which is made artificially by converting glucose into fructose. This is not something that we use in our ice creams.
DOES THE ICE CREAM CONTAIN SOY?
The chocolate and white chocolate that we use in our ice creams contain a small amount of soy lecithin. All of our other ice cream flavours that do not contain chocolate are soy-free.
OUR ICE CREAM DOES NOT CONTAIN PALM OIL, CARRAGEENINS OR ANY GMO INGREDIENTS
These are not for us.
CAN THE ICE CREAM CONTAIN TRACES OF ALLERGENS?
Our ice cream may contain allergen traces, as we only have a single production line. Our ice cream factory is small, and all the products are made at the same facility in Helsinki’s Kivikko. According to legislation on foodstuffs, product labels must mention any traces of common allergens (in our products, these include milk, nuts and peanut). Our vegan ice creams are made on a different day than our dairy ones, and all the machines, containers and equipment are washed between the batches very carefully. Any remaining traces do not make a product non-vegan, and instead the label markings are particularly for those with severe allergies. If any changes are made to the product information, the sales packaging will always contain an updated version.
WHERE DOES THE COCONUT CREAM COME FROM?
The coconut cream that we use in our vegan ice creams is from Indonesia, and it has a certification which ensures that no rain forest or tropical forests have been cut down to expand the land used to grow coconuts and that the land area has remained the same since 1988. In addition to that, the certificate proves that no leashed monkeys have been used to pick the coconuts.

Vegan flavours

ARE ALL YOUR ICE CREAMS VEGAN?
No, they are not. Our products include both traditional dairy ice creams and vegan ice creams. The reason we make vegan ice creams is to give everyone a chance to try out plant-based products. However, we make all our flavours according to the same principles – without compromising on the taste.
WHAT DOES 100% VEGAN MEAN?
This marking indicates that no animal-derived ingredients, such as milk, cream or eggs, have been used in the ice cream. Instead, the vegan flavours are made from plant-based ingredients.
WHAT ARE THE PLANT-BASED ICE CREAMS MADE WITH?
We use coconut cream, as well as milk made from almonds, cashews and rice, in our ice creams. So far, we have been unable to make a sufficiently rich ice cream from oats, but we are working on it.

Responsibility

RESPONSIBILITY AT 3 FRIENDS
To us, responsibility is part of day-to-day life. We use locally produced ingredients, make our ice cream with renewable energy at our own factory, favour recyclable packaging materials and so on. We make vegan ice cream flavours, so that everyone can try plant-based treats without having to compromise on the taste.
HOW DO WE SELECT THE INGREDIENTS?
Our first and foremost responsibility is to make food items that are safe for you. When selecting our ingredients, we always check whether we can find them in Finland, the neighbouring countries or Europe. Of course, we cannot get all the exotic spices and nuts locally, but we will change for Finnish options if any become available. Other considerations when sourcing our ingredients include supply security, quality consistency and year-round availability. This allows us to guarantee the best possible end products. If an ingredient comes from further away, we check whether the supplier holds certificates on product safety, production ethics and the environmental aspects. We also prefer to have a direct contact with our ingredient suppliers.
OUR ICE CREAMS ARE MADE WITH RENEWABLE ENERGY
All of our ice creams are made with renewable energy at our own factory. During the summer season, we manufacture around a thousand tubs of ice cream a day by using solar power generated by solar panels we installed on our factory roof in summer 2021. In addition to that, we use EKOenergy, which has been certified by the Finnish Association for Nature Conservation and includes solar power and other renewable forms of energy.
OUR FACTORY IS EQUIPPPED WITH A HEAT CATCHER
We capture the heat generated from cooling down our large-scale freezers and use it to heat our factory. On top of that, we use Helen’s recycled heat, which comes from the waste heat of other industrial processes.
HOW TO RECYCLE OUR PACKAGING?
Our cardboard ice cream tubs are recyclable as liquid packaging board. Rinse out the container lightly, squeeze it flat and return it to a collection bin meant for liquid packaging board. The plastic wrappings of the cones and sticks are 100% recyclable, as long as you remember to put them in a plastic recycling bin.
WHY PLASTIC?
Our ice cream sticks and cones are wrapped in plastic packaging, because this material is best able to protect our ice creams from temperature and humidity variation, and a long shelf-life in turn reduces food waste. Originally, we would have preferred to use paper wrappings for our individual ice creams, but they also come with a plastic coating. These multi-material packages must go to mixed waste and do not get recycled, whereas plastic on its own can be reused.
PRODUCT SAFETY IS IMPORTANT
Our ice cream factory holds a FSSC 22000 quality certificate, which ensures our product safety.

SALES

COULD I BECOME A DISTRIBUTOR?
Absolutely, you are most welcome to start selling 3 Friends ice cream! You can find our products at the Kespro, Aimo and Wihuri wholesale shops. Alternatively, you can contact our Sales Director Tomi Paavola, tel. +358 (0)50 529 2790.
IS IT POSSIBLE TO HAVE SOME ICE CREAM AT MY EVENT?
One of our partners is in charge of catering provided at private and business events. You can request a quote via our site "Contact"

Miscellaneous

WHERE CAN I SEND FEEDBACK/FLAVOUR SUGGESTIONS?
We are happy to receive all kinds of feedback and suggestions for new flavours. Please submit your feedback here.
IS ICE CREAM SUITABLE DURING PREGNANCY?
We use Finnish pasteurised milk and cream, as well as Finnish eggs, in our ice cream. The ice cream mixes are also pasteurised before freezing, which makes them safe to enjoy during pregnancy as well. However, the recommended flavours to avoid include liquorice, due to the naturally occurring glycyrrhizin in liquorice root, and coffee, which contains caffeine. The Finnish Food Authority, therefore, requires the label to state that the product is not recommended for those who are pregnant or suffer from caffeine sensitivity. The amount of caffeine in a large half-litre ice cream tub equals roughly two cups of coffee, while the amount in an Iced Coffee stick equals one third of a cup.
WHERE HAS MY FAVOURITE FLAVOUR GONE?
If you cannot find your favourite flavour in the shops anymore, you should first talk to the shopkeeper. They might not know that there is demand for the product in the shop, so it pays to ask. It might also be that we have put a flavour on a break to make room for new ones. However, we never throw away a good recipe, and a flavour may return one day, either as it was or as an updated version, to bring joy to both you and us.
COULD I WORK FOR 3 FRIENDS?
We announce all of our vacant positions on our website and via social media. We are always keen on making new friends, so if there are no vacancies just now, you can send us an open application to hakemukset@3kaveria.fi.
I AM LOOKING FOR A SPONSOR
We receive a huge number of well-founded requests for sponsorships and would love to support each and every one. However, because we are unable to respond to every request equally, we are not currently offering any sponsorships, but we do carry out one-off campaigns and hold fun social media competitions.